Frequently asked questions

Shipping is free right across Australia on every order, single items and bundles alike. There are no hidden postage fees added at checkout and no minimum spend to qualify. Whether you order one Neck and Shoulder Relaxer, a heat and ice gel pack, or a multi-pack, delivery is covered by us. What you see is what you pay, so you can order knowing the full total before you commit, with nothing extra sprung on you at the last step.

Dispatch is quick, and you can track your parcel the whole way from our door to yours. Once your order is on its way, you will get tracking details so you always know where it is. Most orders move promptly after they are placed, so you are not left wondering. If anything looks delayed on your end, get in touch and we will chase it up for you.

No. Both relaxers in a bundle ship together in a single order with free delivery Australia-wide. You are not tracking two separate parcels or paying postage twice. Everything arrives at once, ready to use straight away. One order, one delivery, both units in your hands, with no waiting on a second package to complete the set. It is the simplest way to get everyone in the home sorted in one go.

The savings depend on which bundle you choose. The two-pack saves you $53 compared with buying separately, and the Family Pack saves you $85, with free delivery included on both. Because they ship together in one order, you also avoid paying postage twice or waiting on a second parcel. Buying the pair together is the better value, and both units arrive matched with the same warmth and fit, so there is no gap in the routine.

You can, but buying a pair together saves you money and gets you free delivery, and both arrive in one order rather than two separate shipments. You also get matching units with the same warmth and fit, so there is no gap in the routine where one person misses out. If your home has two people who both want their own, or you want one for the desk and one for home, the pack is the simpler and cheaper way to do it.

Two relaxers means you always have one within reach. Keep one at your desk for the middle of a long work stretch and leave the second at home for the evening. Most people who buy a single one end up wishing they had a second so they never have to carry it back and forth. Having both closes that gap, so soothing warmth is ready both where you work and where you unwind, without the daily shuffle.

It works well both ways. If it is just for you, having two means one lives at work and one at home so you never carry it between the two. If you share a house, the second relaxer means you and a partner or family member each have your own, so nobody has to wait their turn. The pair suits a busy single person and a two-person home equally, which is why it is such a popular choice.

It sits around your neck and across your upper shoulders and applies firm, even pressure to the area, with a gentle warmth setting for a soothing feel. You place it on, sit back, and let it hold there hands-free while you relax. Many people find it a comfortable way to unwind after work, travel, or a long day on their feet. It is designed to hold steady on its own, so you are not gripping or adjusting it while you rest.

The gel pack can be warmed or chilled, so you can choose gentle heat or cool comfort depending on what feels right that day. Warmed, it may suit tired, tight muscles after a long stretch at the desk or on your feet. Chilled, it offers a cool, refreshing feel. It is reusable, so you get repeated use rather than a single-use pack, and it works alongside the relaxer as part of your wind-down.

The cervical posture support pillow is shaped to cradle the neck and encourage a more comfortable resting position while you sleep or lie back. It suits people who spend long days at a desk, driving, or on their feet and want steady support at night. Like everything we make, it is built around comfort rather than fuss, so it can slot into your routine without a lot of adjusting or setting up.

Our range suits anyone who spends long hours sitting, driving, or on their feet and wants a simple, comfortable way to support their neck and shoulders at the end of the day. A single relaxer is plenty for one person. If more than one person at home wants their own, a two-pack or Family Pack gives each of you a matched unit, so nobody has to wait or share. There is an option whether you are a busy single person or a two-person home.

Once the relaxer becomes part of winding down, most people notice they want it in more than one place, one for the desk and one for the couch, or one each for two people in the home. Carrying a single unit back and forth gets old fast. Owning a pair means warm, adjustable support is always where you need it, and it becomes a normal part of everyone's evening rather than something you have to fetch.

Our relaxers use breathable, comfortable fabric that is straightforward to keep clean. Wipe the surface gently with a damp cloth between uses, let each one cool fully before storing, and keep the heat function away from water unless the care label says otherwise. Avoid soaking it or putting it through the wash unless the included guide says you can. Store each one flat or loosely rolled when not in use. Treated gently, it stays fresh and comfortable through long use.

Drape the relaxer over your shoulders when you feel the tightness building at your desk, and let the gentle heat settle in while you work. In the evening, if you have a second one at home, you can wind down on the couch without moving anything around. Using them across the day means warmth is ready both where you work and where you unwind, so there is no carrying it back and forth and no gap in the routine.

Follow the care guidance included with the pack for warming and chilling, and let it return to a normal temperature before storing. Keep it clean with a gentle wipe-down between uses and store it somewhere it will not be pressed or punctured. Treated this way, the pack stays ready to reuse again and again rather than wearing out after a single use. If you are ever unsure about a step, the included guide is the place to check first.

You are covered by a 30-day satisfaction guarantee on your whole order. The idea is simple, try it properly in your own space, and if it does not suit you, get in touch. We want you genuinely happy with what you keep.

You have 30 days to return your order – see our Refund Policy. There is nothing complicated to work through and no hoops to jump through. Just reach out and we will sort out the return and refund with no fuss. Buying a bundle together still means you save money plus get free delivery while you decide.

We make comfort products for people who carry tension in the neck and shoulders. Our range centres on the Neck and Shoulder Relaxer with Heat, which sits over your neck and shoulders and gives gentle warmth with firm, adjustable support at the end of a long day. Alongside it we offer a reusable heat and ice gel pack and a cervical posture support pillow. We sell single units and value bundles, so a busy home can have one within reach where it is needed.

They suit anyone who spends long hours at a desk, driving, or on their feet and wants a simple, honest way to support their neck and shoulders. We are not making big claims, just comfortable products that hold steady and are easy to fit into your routine. Whether it is one item for you or a bundle so two people in the home each have their own, the aim is the same, comfort that is ready where and when you want it.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

NeckEase operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

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